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Ontopix Mystery

Find what your service doesn't resolve before a customer runs into it

Does my service respond the way I expect? You define the situations, a test conversation takes them to your service, and Audit evaluates every answer against your criteria.

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The problem

The procedure says one thing; the customer gets another

Across shifts, teams, and vendors, the same question gets different answers. Today you find out when a customer complains, and only from the ones who do.

What it costs

Every answer that fails is a customer calling back

  • Customers who ask twice until they hear the answer that suits them.
  • Deadlines and conditions that change depending on who picks up.
  • Procedure changes nobody checks have reached everyone.

Our solution

The same case in every channel, and you see where it doesn't respond the way you expect

You define the case

You pick a case that matters to your customers and what you expect the answer to be.

The same case in every channel

Mystery raises that case in the channels you choose: depending on the channel, the conversation is run by a person with an AI copilot or by an AI agent. Audit evaluates every answer against your criteria.

The contrast

Example

Do all your channels explain the return policy the same way? We prepare one case (an unused product, bought ten days ago) and ask about it in every channel. Audit compares the answers on three points: the deadline, the conditions, and the steps. If the instructions contradict each other, you see it before your customers do.

Ontopix Mystery · return policy

Mockup — example conversations.

The same caseAn unused product, bought ten days ago.

  • Chat

    “You have 30 days. I'll send you the return label.”

  • Email

    “You have 30 days from delivery. Reply to this email and we'll send you the label.”

  • Phone

    Doesn't match

    “The return window is 14 days.”

Why Ontopix

You define the test and the evidence stays in writing

  • Your situations

    You start from the cases that matter most to your customers, not from a generic script: the return past its deadline, the appointment that needs moving, the condition nobody can find.

  • Test conversations built for you

    Depending on the channel and what you want to check, the conversation is run by a person with an AI copilot or by an AI agent. Your service receives it like any other request.

  • Evaluated by Audit

    Every answer, evaluated against your criteria with the original conversation beside it. You know what was resolved, what wasn't, and why.

How to start

Start with a situation you want to check