Ontopix Agents
An AI agent that resolves your customers' requests, not just answers them
It serves on any channel, resolves what it can, and hands your team what needs a person, with the context already collected.
The problem
How do I resolve more?
Every request that comes in waits its turn, simple or not. And what truly needs your team waits right along with it.
Requests an agent resolves from start to finish
- Explains your product and answers questions before the purchase.
- Gives the status of a shipment and confirms it in writing.
- Handles a return from start to finish.
- Collects the details of an issue and hands your team a case that's ready to work.
What it costs
What it costs not to resolve on the first try
- Cases stuck behind simple requests.
- Answers that change depending on who picks up.
- A team that gets the case without context and has to ask again.
Our solution
An agent that resolves, within limits you set
We define each agent around one specific task. It resolves what falls within that task and hands the case to a person, with the context already collected, when it needs to.
What it must know
The information it needs for that task, and nothing more.
What it can do
The answers and actions it is allowed, agreed with you.
Example
When it asks for help
The conditions under which it hands the case to your team.
We validate three things with you: what data it accesses, what answers it can give, and when it must hand the case over. Vero, this site's agent, works this way.
Ontopix Agents · order status
Mockup — example conversation
Orders agent
- Knows: orders and deliveries
- Does: checks and explains
- Asks for help: issues
- Customer: “Hi, my order was due yesterday and I haven't heard anything.”
- Agent: “Let me check right now. What's your order number?”
- Customer: “48-2217. And another one arrived broken last week.”
- Agent: “Order 48-2217 arrives today before 6 p.m. I'm passing the broken order to a colleague with everything you've told me.”
Case handed to the team with the context: order, dates, and photos pending.
Why Ontopix
You decide what it knows, what it does, and when it asks for help
Knows what you give it
It works with the information we agree on with you, and nothing else.
Does what you allow
Its answers and its actions are defined and reviewed with you before it serves a customer.
Asks for help when it should
When a case needs a person, it hands it to your team with what it has already collected.
Evaluated like anyone else
Its conversations are audited with Audit, against the same criteria as your team's.
How to start
Try an agent before you talk to us
In the demo you talk to the agent of a sample store: the actions are simulated on that business; the conversation, the email you receive, and the evaluation are real. And Vero, this site's agent, is another example: ask it anything.