Líderes en Servicio 2027 evaluates its brands with Ontopix

channels tested with Mystery

5channels tested with Mystery

weeks of testing

6–8weeks of testing

seal year

2027seal year

How we did it

1. 1

   Ontopix Mystery

   We tested like a customer

   Mystery put real customer situations to each brand, just as any of its customers would.

   • Real customer situations
   • Five written and social channels
   • Six to eight weeks of testing
   • Email
   • Web form
   • X
   • Facebook
   • WhatsApp
2. 2

   Ontopix Audit

   We scored every answer

   Audit scored every conversation against the contest’s criteria, both Mystery’s and YourMysteryShopper’s.

   • The contest’s criteria, the same for every brand
   • Phone tests included
   • Every score linked to the original answer
   • Ontopix Mystery
   • YourMysteryShopper
3. 3

   For your service

   The same, for your service

   You decide what to test, on which channels, and against which criteria, and you get every conversation scored.

   • Tests on the channels you serve, by a person with an AI copilot or by an AI agent
   • Your criteria, weighted the way you choose
   • A dashboard and reports so you know what to fix first

   See Ontopix MysterySee Ontopix Audit