Cordal Outdoor
Mountain gear · Online store with chat, voice, and a phone call
Informs, guides, and sells 365 days a year
It advises you, takes you to the product and adds it to the cart, tells you where your order is, or calls you if you prefer.
Serve your customers better
The AI platform at your customers’ service: resolve more requests and know they were resolved well. For any customer support operation, in-house or outsourced.
Pick where to start
How do I resolve more?
An AI agent · resolves
example conversation
- Customer: “Hi, my order was due yesterday and I haven't heard anything.”
- An AI agent: “Let me check right now. What's your order number?”
- Customer: “It's 48-2217.”
- An AI agent: “It's out for delivery and arrives today before 6 p.m. I'll confirm it in writing by email.”
- Case handed to the team with the context: order, dates, and photos pending.
Ontopix Audit · evaluates
with your criteria
“Hi, my order was due yesterday and I haven't heard anything.”
7.8 / 10
- The need was understood
- 2/2
- The request was resolved
- 1.8/2
- Recording notice at the start
- 0.9/2
Evidence: the first message carries no recording notice.
Ontopix Mystery · return policy
The same caseAn unused product, bought ten days ago.
- Chat“You have 30 days. I'll send you the return label.”
- Email“You have 30 days from delivery. Reply to this email and we'll send you the label.”
- Phone“The return window is 14 days.” Doesn't match
Mockup — example conversation and evaluation.
Ontopix Agents
An AI agent that resolves, not just replies
It resolves your customers' requests and hands your team the ones that need a person, with the context. You decide what it knows, what it does, and when it asks for help.
- Resolves questions and tasks, like an order or a return
- Knows what you teach it and does what you allow
- Hands the case to a person with full context
Ontopix Agents · order status
Mockup — example conversation
Orders agent
- Knows: orders and deliveries
- Does: checks and explains
- Asks for help: issues
- Customer: 48-2217. And another one arrived broken last week.
- Agent: Order 48-2217 arrives today before 6 p.m. I'm passing the broken order to a colleague with everything you've told me.
Case handed to the team with the context: order, dates, and photos pending.
Ontopix Audit
Know what was resolved, what wasn't, and why
Monitor, evaluate, learn, improve, and decide
It evaluates your conversations against the criteria you set and shows you the original conversation as evidence, whether a person or an agent answered.
- You set the criteria
- Every evaluation links back to the original conversation
- People and agents, evaluated the same way
Ontopix Audit · scored against your criteria
Mockup — sample evaluation
- ChatOrder statusResolved
- EmailLate returnNot resolved
- PhoneChange of delivery addressResolved
Why it wasn’t resolved
The next step was explainedNo
“We’ll look into it and get back to you.”
See it in the original conversation
Ontopix Mystery
Find what your service doesn't resolve before your customers do
It puts your service to the test with the situations you choose and tells you where it doesn't respond the way you expect, before a customer runs into it.
- You choose which situations get tested
- The same case in every channel you serve
- What fails, evaluated against your criteria and with evidence
Ontopix Mystery · return policy
Mockup — example conversations.
The same caseAn unused product, bought ten days ago.
- Chat“You have 30 days. I'll send you the return label.”
- Email“You have 30 days from delivery. Reply to this email and we'll send you the label.”
- Phone“The return window is 14 days.” Doesn't match
Try Ontopix with a sample store and a sample clinic
You talk to its agent, get the summary of what it did by email, and evaluate the conversation against your criteria. Try it first, then we talk.
- Try Cordal Outdoor
Clínica Dermatológica Alba
Private clinic · Chat and voice from its website
Answers, books, and manages 24/7
Book, move, or cancel an appointment at any hour, by chat or by voice, and get handed to the front desk when needed.
Try Clínica Dermatológica Alba
Each product works on its own. Together, you resolve more and know it was resolved well
Sign in with your email and the agent writes only to you
Verify your email once and you can talk to both agents. The summary goes only to that address, and the agent gives the recording notice in the first second.