Virtual Auditors

Ontopix Virtual Auditor is an AI-powered solution that evaluates every customer interaction—calls, emails, and chats—against your defined quality standards. Instead of relying on slow, manual QA samples, the Virtual Auditor provides 100% coverage, giving you a complete, objective view of how your service is performing.

It doesn't just flag issues; it reveals insights that help you improve. From compliance gaps and protocol deviations to missed opportunities for empathy or efficiency, the Virtual Auditor highlights what matters most and delivers actionable recommendations for training, process optimization, and customer experience enhancements.

Key benefits:

• Complete coverage: Analyze all interactions, not just random samples.
• Consistent scoring: Apply objective, repeatable criteria across your entire support operation.
• Deep insights: Identify trends, compliance risks, sentiment shifts, and root causes of dissatisfaction.
• Continuous improvement: Turn findings into actionable recommendations for workflows, training, and tools.
• Scalable audits: Handle thousands of conversations daily with no added headcount.
• Data-driven decisions: Real-time dashboards reveal performance KPIs and areas for growth.

With Ontopix Virtual Auditor, businesses gain a clear, unbiased understanding of their customer service quality. By surfacing hidden insights, it empowers you to refine processes, boost customer satisfaction, and make your support operation a true competitive advantage.