Virtual Agents

Ontopix Virtual Agents are AI-powered assistants designed to handle customer conversations with fluency, empathy, and efficiency. Unlike traditional chatbots that rely on rigid scripts, our agents understand context, recognize intent, and adapt their responses naturally—whether the interaction happens over voice or text.

They work across all major channels—phone, web chat, email, SMS, and social platforms—ensuring that your customers enjoy a seamless experience without repeating themselves. Each agent can be customized to reflect your brand's voice, integrate directly with your CRM or ERP, and even hand off conversations to human agents when issues become complex, providing full context to avoid repetition.

Key benefits

• 24/7 availability: Agents never sleep, delivering instant support at any time.
• Natural conversations: Powered by advanced NLP, they understand nuance, sentiment, and multi-turn context.
• Omnichannel reach: Consistent, connected experiences across every communication channel.
• Smart escalation: Smoothly transfers complex cases to humans with all relevant data.
• Real-time analytics: Tracks KPIs, satisfaction, and opportunities for improvement.
• Custom integrations: Pre-built connectors and APIs plug seamlessly into your business systems.

With Ontopix, deploying a virtual agent takes just days, not months. Most businesses are operational in under 48 hours, thanks to our streamlined onboarding and automated testing framework. Once live, agents continuously improve through learning models and your feedback, scaling without limits while reducing onboarding costs and response times.

In short: Ontopix Virtual Agents bring together the speed and scale of automation with the empathy and intelligence customers expect from real conversations.