Terms of Service

Last updated: October 2, 2025

Welcome to Ontopix. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing and using Ontopix services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Description of Service

Ontopix provides AI-powered virtual agent solutions for customer service automation. Our services include but are not limited to:

  • Virtual agent deployment and management
  • Natural language processing capabilities
  • Multi-channel customer support integration
  • Analytics and reporting tools

User Accounts

To access certain features of our service, you may be required to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

Acceptable Use

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our services

Service Availability

While we strive to maintain high availability, we do not guarantee that our services will be available 100% of the time. We may experience downtime for maintenance, updates, or unforeseen circumstances.

Pricing and Payment

Pricing for our services is as specified on our website. Payment terms include:

  • Payments are due according to your selected billing cycle
  • All fees are non-refundable unless otherwise specified
  • We reserve the right to change pricing with 30 days notice

Intellectual Property

The Ontopix service and its original content, features, and functionality are and will remain the exclusive property of Ontopix and its licensors. The service is protected by copyright, trademark, and other laws.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Limitation of Liability

In no event shall Ontopix, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Governing Law

These Terms shall be interpreted and governed by the laws of the State of California, without regard to conflict of law provisions.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • Email: legal@ontopix.com
  • Address: 123 AI Street, Tech Valley, CA 94000