Case study roundup: How companies reduced support costs by 70%
See how real companies cut support costs dramatically with Ontopix—while boosting satisfaction, speed, and retention.
Javier Granados
Finance & Business
AISupportScaling
Blog
Explore insights, news, and in-depth perspectives on AI, virtual agents, and the future of customer experience.
Automation meets empathy: Can AI be human-centric?
AI doesn't have to be cold. Ontopix agents detect sentiment, adjust tone, and hand off when needed—bringing empathy into automation.
AIExperienceSupport
How secure is AI customer support? Addressing GDPR, HIPAA and SOC2 concerns
Security and compliance are non-negotiable. Ontopix is built with encryption, regional hosting, and regulatory compliance at its core.
Josepmaria Roca
Product and Technology
AISecurityCompliance
The future of customer experience: Omnichannel AI agents
WhatsApp, phone, email—customers expect seamless continuity. Ontopix unifies every channel under one brain and one brand voice.
Jano Carrión
Cloud & Network
AIOmnichannelExperienceSupport
Why real-time analytics are the secret weapon in customer support
Data drives performance. Learn how Ontopix real-time analytics reveal blind spots, measure KPIs, and supercharge customer support teams.
AIAnalyticsSupport
Auditing customer interactions: Insights you never had before
Manual QA is slow and incomplete. Ontopix Virtual Auditor analyzes every conversation—surfacing insights, compliance gaps, and opportunities to improve.
Josepmaria Roca
Product and Technology
AIAuditingSupportExperience
Never break an agent again: Introducing Ontopix's automated testing framework
New AI models evolve fast. Our automated testing framework ensures Ontopix agents never break—no surprises, no regressions, just reliable service.
Albert Puigsech
Product and Technology
AITestingAgents
Scaling globally without scaling support teams
Global expansion doesn't have to mean ballooning support costs. Ontopix delivers 24/7 multilingual coverage with consistent service worldwide.
AIScalingSupportExperience
Integrating AI Agents with Salesforce, Zendesk & more
Seamless integration is key. Ontopix connects with Salesforce, HubSpot, Zendesk, and beyond—sharing full context across every interaction.
Josepmaria Roca
Product and Technology
AIIntegrationsSupport
