Smart Transcripts

Ontopix Smart Transcripts automatically convert customer service calls into accurate, searchable, and insight-rich transcripts. Going beyond simple speech-to-text, Smart Transcripts capture context, detect sentiment, and highlight key moments, giving your team the ability to analyze conversations without re-listening to hours of recordings.

Every transcript becomes a powerful source of knowledge. You can track recurring issues, identify compliance risks, measure customer sentiment, and even surface product feedback hidden in daily interactions. Smart Transcripts integrate seamlessly with analytics dashboards and CRMs, ensuring insights are connected directly to your business workflows.

Key benefits:

• Accurate transcription: Advanced speech recognition handles multiple accents, languages, and noisy environments.
• Context awareness: Captures intent, emotions, and key topics, not just raw words.
• Searchable records: Quickly find conversations by keyword, sentiment, or issue type.
• Actionable insights: Highlight escalations, complaints, and opportunities for improvement.
• Seamless integration: Export or sync transcripts into your CRM, QA, or analytics systems.
• Time savings: Replace manual note-taking and call reviews with instant, structured data.

With Ontopix Smart Transcripts, customer interactions become a well-organized source of insights, enabling your business to learn faster, act smarter, and continuously improve customer experience.